Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. And the Packages from our warehouse outside the US will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-25 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roxaro E-Commerce (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://roxaro.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@roxaro.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@roxaro.com
It's like the model. I still have to prove it, but it seems to work well. Comes with a washer I don't know what it's for
Reçu, à l’air bien
Лампа пришла целая, всё работает. В Томск пришла за 8 дней, очень быстро.
Product at the top
Super! Thanks!
Лампочки світяться всі. Сушити лак не пробувала.
Seller Thank God!! Packing are really well. Shipping for one week or so took.
Sent super fast from Spain only two days
The lamp is whole, it works. Delivery 1.5 month
The lamp is working, but the mode does not remember, each time you need to press the right button, it is not convenient. Came quickly
All right comes in your time and works properly.
it's quite accurate: the lamp works, automatically turns on with the hand in, but the tray has no magnets! I really don't like the bottom part it just falls out if I lift the lamp. I'm thinking of gluing the magnets myself, or using it without the bottom part. it's quite warm/hot instantly when the leds are on, low heat actually works, it doesn't emmit as much heat as a regular setting, I'll soon try it with gels, it's quite intense I think I need gloves with this beast, don't want any premature wrinkles or pigmentation on my hands! the cable is around 1m long. shipping to Lithuania was quick, PVM iš anksto apmokėtas buvo pirkimo metu, reikėjo apmokėti tik tarpininkavimo mokestį -3 eu ;).
Exactly the same, it works perfectly. For putting a hit, the cable a little short, but I loved it and in just two or three days.
I love it. With putting in each step 120sec is enough and dry perfectly. He arrived fast, in about 10 days. Very satisfied with the purchase.
Очень хорошо, работает хорошо
<2en> came in much better quality and bigger than I expected. <2en> thank you very much for your kind gift.
Third buy I love them
Very good
Fast delivery, just a box in a postal package, without pupyrka and so on. Everything works, the lamp itself is very light
Product faithful to the description Product received quickly and very well packaged
Perfect and very fast! I recommend
Recommended store, I send the product fast and with good communication. I'll definitely buy you back. Very good service.
Отличный товар. Лампа работает. С помощью службы доставки пришло за 2 недели. Упаковано очень хорошо, ничего не повредилось. Продавец в подарок положил ленту.
Box without Ohm, store monk kindly. Shipping is one week takes seemed good
works very well, item received in 12days