Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. And the Packages from our warehouse outside the US will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-25 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roxaro E-Commerce (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://roxaro.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@roxaro.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@roxaro.com
Good printing, fast delivery.
Everything is fine and correctly written
I super love them! Already with this is two I buy and I love the way they are and they paint very well, I can also bring them in my bag by the time I need it now I just need to buy some ink.
можно поставить миллион звёзд? все чётко и быстро. пришло меньше чем за 2 недели . без ошибок. Чётко печатает. в садик самое оно .
Delivery in the national team parcel 21 days. Paint-full bubble, dries completely on the fabric in 30 hours, does not wash when washing. Seller umnichka! Very sociable and patient, I tortured it with clarification and re-ask for my own, ordered more stickers and laces with the name, tormented, as it was necessary to be. There were stickers and "laces", he himself specified that the style only at the laces, stickers only my name will have, no style (picture), there are standard drawings. Immediately said that he would send on the second day, and it turned out. I did everything exactly as I asked! Worried creepy that each other will not understand, but cheers) in stickers because of the folded in three times the sheet, there are no proprinting of two stickers but the rest of the quantity coincides, even more, because I was sent (not so cut off) someone else's name, will miss someone, eh. Thank you very much! Recommend!
Excellent stamp printing clear drawing is good. thank you.
It comes very well in your little box and everything. Very happy.
Good product I like very much and the quality is excellent for the price
Has come
Everything is fine! Ordered prints for the whole class)
parfait
Хорошая печать. Имя написали правильно. На одежде ещё не пробовала. Продавец сразу спросил какое имя и на следующий день отправил заказ
печать пришла быстро. но продавец сделал не то имя что я просила, имя длинное у ребенка, 2 последние буквы имени не дописал. продавцу написала, он ответил чтоб я подождала минуточку и пропал на 3 часа. открыла спор, деньги вернули.
The goods came quickly. The store did exactly as he was asked. The product corresponds to the description. Everything is super!
The jar gets ink full. It's small as the description says. I'm super fast.
Very fast delivery is perfect but I don't think it's waterproof
Thank you very much store! He took into account all my wishes for printing and offered other options for his products, I'll buy more ink, but later, now it's early to go to the child's garden
Все супер. Спасибо большое. Продавец отличный. Буду заказывать ещё.
Everything is super. Thank you very much. The store is great. I'll order more.
Супер. Очень хороший продавец
Everything is fine
Printing Super recommend, delivery very fast
Excellent stamp) everything corresponds to the description. Sent very quickly a couple of hours after the order. for the garden, what you need
I came quickly. Thank you store!
Ordered 3.07, provided to EN 22.07. Rubber stamp such as the description, though not yet prałam ostemplowanych ubranek