Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. And the Packages from our warehouse outside the US will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-25 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roxaro E-Commerce (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://roxaro.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@roxaro.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@roxaro.com
The product corresponds to the description. Works full-time. The store is good. The first time I ordered a pillow with triple twists, I thought that it would massage too gently. Returned back (free), the seller without problems accepted and returned the money. The second time I ordered with double twists, in my subjective view, the massage effect is more pronounced (harder). Product and seller recommend. Delivery to the castle of the day 3-4.
Massager, fire, test all day, feeling like after massage procedure
Delivery 8 days by courier. Everything works fine. Thank you store!
Perfect product. It gives good massages and the quality-price is very good. The only stick is that the current Connector gets pretty heated.
Thank you very much
I think q of the best q I have bought, it has a lot of strength and you can tell q undoes the knots. At first it's a bit annoying but in a few days you notice the improvement.
I order 3 times in this store, this time the delivery was almost 3 weeks before Omsk, although in previous times in 10 days delivered to the home. The packages are strongly crumpled on a gift such not to give already, only if you design yourself. Everything works, they sent what they ordered.
OK
Awesome pillow
Super fast delivery and the product is very good. The quality is amazing and the features match the store’s description.
Complies with the description. 8 heads turning, 3 Speeds, a session lasts 15 minutes with different massage methods. Very effective. Personally I use the least fast speed, it's extremely relaxing. More effective sitting, but also works by being elongated if you raise your body with a pillow because stops if you press too much. It's perfect for the neck, knees, feet and bottom of the back. Delivery in 12 days.
Massageador muito bom, minha esposa adorou !.
The product is exactly with the description, the package is whole, the device works.
Подушка супер! Пришла быстро, но СДЭК долго не доставлял. Работает хорошо, греет, мнет. Купила 12-2, как раз самое то. Очень аккуратно и нежно. Пришло с зарядкой - адаптером и прикуривателем в машину. Довольна, как слон.
Fully bent corner, you can also see in the box
Everything is fine I order from this store for the second time massage well with 6 rollers prominates more well than with the 8th first time received in the mail, the second time brought the courier delivery chose both times express to the Kirov region came in 10 days the seller is reliable, I recommend! Prosperity to the seller!!!
I love it. It relieves Me a lot and has enough strength to massage my back while lying down.
Its coming 3 months.... So long. But product iw good
Used before
Super
perfecto, funciona bien
Fast shipping! Recommend.
O produto veio rápido e em excelente estado, recomendo muito este produto me ajuda bastante mas costas e recomendo todos terem um.
Top well received thank you very much
Works. I order not the first time, everything is fine.