Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. And the Packages from our warehouse outside the US will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-25 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roxaro E-Commerce (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://roxaro.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@roxaro.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@roxaro.com
It came quickly, it works. Expected from the quality of the camera more for this money. At night nothing can be seen
Delivery fast, checked, everything works, the quality is good, I order the second set, later I will order
Class! Ordered a minimum package, without a power cord, without a flash drive, etc. Came with power and a flash drive for 64 GB! Seller respect! Mirror norms! Shooting is also class! True, the parking lines are nothing. And shivers when driving, if you just put on rubber bands. I had to collective the lining between the native mirror and this. It got a little better, but still shiver to eat. Delivery for 4 days home by courier! Super!
Excellent rearview mirror recommended
Упаковано капитально.Качество на уровне. Сегодня получил. Установил без проверки минут за 25. Всё работает. Своих денег стоит однозначно. Единственное огорчение- доставка 32 дня при обещанных 12-14.
The order came in a super short time. Three days from order to door. The packing is somewhat pinched, but not critical. Inside the complete set, everything is whole. There is no instruction in Russian language, although the kit is declared by the store. The installation did not produce. After installing the kit, I will add a review.
The device delivered the courier, the package is all in the navel, nothing is damaged (The exception is a cardboard between the points of the camera's attachment and the body of the mirror, by Removes the front for 4, rear for 4 with a minus, there is not enough sharpness in the pictures. For such money-an ideal option.
Delivery from a warehouse in Russia to Moscow took 4 days. Soundly packed in a Purp film. Complete complete set, the mirror itself and the rear view camera work. I'm happy with everyone.
The parcel came quickly, packing at the level, all as in the description. Recommend.
Excellent quality good mirror I recommend
Super fast. manual is very very short (that can be good or bad thing ;) )
Excellent mirror is very like. I decided to take it for a long time or not. i did not regret never
Приехало быстро. Камера заднего вида не сфокусирована. Попробую разобраться.
Friends This store is honest responsive. I buy from him the third time. Thank him for his respect for customers. I'm happy with the purchase. The registrar works.
Norms
When very terrific reverse parking night coming features premium chest note
Norms
Recommend
Очень быстрая доставка заказа,продавец молодец,его хают чтоб люди не покупали этот товар,люди сейчас такие злые,честных и добрых мало, но не верьте этим сплетням я покупаю уже пять штук в этом магазине и полкчаю подорки виде флеш карт,все мои друзья ездиют с этими зеркалами и рады как СЛОНЫ
Easy to use camera, clear image. But the card should be immediately taken to 128 GB, as I realized, because 64 GB is not enough to record movement to work and back, approximately 55 km, even When settings with minimum permissions.
Received quickly order 2 times.
It came quickly. Well packed by sender. Very neat and reliable. By the way, the store should show the factory packaging of the goods. Anyway, the mirror in the factory fits almost into a gift box. In such not ashamed to present in the swing of the gift. This shows the attitude of the manufacturer to their customers.
Доставка порадовала из России.Товар соответствует описанию на вид сделан качественно,пока не устанавливал подключил от прикуривателя запустилось.
Super quickly delivered, thank you. packed very well. Everything is clear, neat. the delivery is super. The Courier is polite. Thank you. I'll set it up tomorrow.
Delivery is very fast only 5 days! Seller recommend. The registrar I buy the second one, I took myself, now I ordered my father. It's worth your money.